FAQ PAGE

1. What products do you sell?

Food and beverage, Electronics, White Line Goods, Household Products, Health and Beauty, Home Appliances, Confectionery, etc.

2. How do I search for a specific item? 

We are offering over 5,000 sku’s, so to efficiently search is by brand name, product name, or barcode.

3. Are the colors of products shown on the website accurate? 

We try to be as accurate as possible, it may vary based on your screen resolution.

4. What sizes are available for clothing items? 

S, M, L, XL, XXL, XXXL (subject to availability).

5. How do I know if a product is in stock? 

Only available products are offered for sale.

6. Can I modify or cancel my order after placing it? 
Yes, you can, if the order status is not changed.

7. How do I create an account? 
Register online and as soon as account is activated, you’ll be notified via Email and WhatsApp.

8. What payment methods do you accept? 
We accept Visa, Mastercard, E-Kyash, Cheque on Delivery, Cash on Delivery, Credit Terms (subject to approval).

9. Is it safe to use my credit card on your website? 
All online payments are redirected to payment gateway provider page.

10. Do you offer gift cards?
Yes, from $50 to $1000.

11. How do I use a promo code? 
Simply type in and redeem on checkout page.

12. Can I place an order over the phone? 
Yes, please call our toll free number: 0800-888-8888

13. Do you have a size guide for clothing? 
Yes, we have size and color variant selection buttons on the product’s page.

14. What are the delivery charges? 
Delivery charges are calculated based on shipment weight and delivery address.

15. Do you offer international shipping? 
Yes, please contact our toll free number 0800-888-8888 for more information.

16. How long does delivery take? 
1-3 days (varies on delivery address).

17. Can I track my order? 
Every status update on the order is notified to the customer, we are Email and WhatsApp.

18. What is your return policy? 
Kindly refer to terms and conditions on the page.

19. How do I return an item? 
Kindly click on the return tab, and request your product returns. Our customer service will reach out to you.

20. Will I get a full refund if I return a product? 
If it is a factory defect, we will refund the full amount.

21. What should I do if my order is damaged or incorrect? 
Kindly verify your delivery and claim within 72 hours.

22. Do you offer a warranty on your products? 
Depends on brand you have purchased, as not all brands cover their warranty in Belize territory.

23. How do I leave a review for a product? 
There is a “write a review” option on product page.

24. Do you have a physical store? 
Yes, we have 4 locations, Belize City, Red Creek Cayo, Orange Walk, and Mango Creek.

25. How can I contact customer service? 
Call our toll free number: 0800-888-8888.

26. What are your customer service hours? 
Monday to Friday, 08:00 AM – 06:00 PM
Saturday 08:00 AM – 12:00 PM

27. How can I unsubscribe from your emails? 
Click unsubscribe option on the page.

28. Do you offer a loyalty program? 
We have various promotional and loyalty programs mentioned on the page, or contact our customer service for updated information (0800-888-8888).

29. How can I update my shipping address? 
Edit in your profile.

30. Can I ship to multiple addresses in one order?
Currently, we don’t offer that service.

31. What is your privacy policy? 
Mentioned on the page.

32. How do I reset my password? 
Click forgot password and you’ll receive a link on your registered email or phone number.

33. Are there any items that cannot be returned? 
Yes, undergarments, books, toys, and any other products which compromise its quality.

34. How do I know if my order is confirmed? 
You’ll receive a notification via Email and WhatsApp.

35. Can I reserve an item to buy later? 
Currently, we don’t offer layaway services although we can refer you to the bank offering you credit terms.

36. Do you match prices if an item goes on sale after my purchase? 
Within 72 hours, if the product appears on sale, a coupon of the difference will be added to your wallet.

37. How do I find out about upcoming sales and promotions? 
It is mentioned on the homepage.

38. Can I buy an item now and pay later? 
We do offer credit terms (subject to approval), contact our customer service to avail the information.

39. What safety measures are in place for COVID-19? 
We’re following as per the local government’s published policies.

40. Do you offer discounts for bulk purchases? 
Most of our products are on the lowest price possible, but we do encourage bulk purchases and offer benefits on case basis.

41. How are your products sourced? 
It is contrary to our company’s confidentiality policy to answer.

42. Are your products environmentally friendly? 
We aren’t manufacturers, we only distribute products.

43. Do you have a catalog? 
Yes, we carry catalogs, category-wise, and based on your product requirements.

44. What are your terms and conditions? 
It is published on the page.

45. How do I report a technical issue on the website? 
Call our toll free number: 0800-888-8888

46. Do you have an affiliate program? 
It’s in the process.

47. Can I order a product that is 'Out of Stock'? 
Only via phone call.

48. How do I find out about job opportunities at your store? 
From time to time, we post job vacancies on our page.

49. Do you have any physical store events? 
From time to time, we post events on our page and social media pages.

50. Can I order a custom-made item? 
We aren’t manufacturers, we only distribute products